Technical Support Engineer
Skills
EnglishEquipment MaintenancePresentation SkillsPresentationsProgrammable Logic ControllerProposal WritingReporting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hold a Bachelor's degree in engineering or higher
- Fluency in English and ability to travel overseas
- Minimum 1 year of experience in a technical support environment
- Demonstrated team management and leadership skills
- Proficient in CAD, understanding schematic diagrams, PLC, and advanced electrician certification preferred
- Strong customer-facing and interpersonal skills with business acumen
- Excellent listening, presentation, troubleshooting, and multi-tasking abilities
- Quick learner of Heygears technology
- Adaptable to a dynamic and growing company environment
Day to day
- Conduct on-site or video field surveys of customer workplaces and propose site improvements
- Provide full process training to clients on scanner, software, and 3D printer operations
- Offer technical assistance and support for customer inquiries and issues
- Follow up with customers to resolve problems and provide feedback
- Develop service procedures, policies, and standards for Technical Support
- Manage day-to-day service activities and lead a team of Technical Support Specialists
- Track, monitor, report, and analyze Technical Support and customer success metrics