Technical Support Engineer

Skills

Customer ServiceCustomer SuccessDockerGithubPythonSalesTechnical Support

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Grace Under Pressure with an ability to learn technology
Excellent communication skills and proven ability to de-escalate issues if necessary
3+ years in Technical Support supporting Global enterprise customers
Experience in Cybersecurity MLOps or Data Science
Demonstrably proficient in Python
Familiarity with tools like GitHub Docker and Kubernetes
Proficiency in Zendesk and Jira
Azure AWS or GCP cloud experience a plus
Understanding of GenAI security a plus
Not afraid to make decisions and seek help when needed

Nice to have

Decision-Making
GenAI Security Knowledge
MLOps Experience
Cybersecurity Experience

Day to day

Provide Technical Support to our customer base throughout their lifecycle ensuring the highest renewal potential and growth
Ensure Customer Issues are fully resolved and ensure followup in a timely manner
Build a library of knowledge for new customers based on what we and others have learned
Provide Ad-hoc training for customers when needed
Set the stage for the next Technical Support Engineers

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

HiddenLayer is the leading provider of Security for AI. Its security platform helps enterprises safeguard the machine learning models behind their most important products. HiddenLayer is the only company to offer turnkey security for AI that does not add unnecessary complexity to models and does not require access to raw data and algorithms. Founded by a team with deep roots in security and ML, HiddenLayer aims to protect enterprise’s AI from inference, bypass, extraction attacks, and model theft. The company is backed by a group of strategic investors, including M12, Microsoft’s Venture Fund, Moore Strategic Ventures, Booz Allen Ventures, IBM Ventures, and Capital One Ventures.

Values

HiddenLayer is the leading provider of Security for AI. Its security platform helps enterprises safeguard the machine learning models behind their most important products. HiddenLayer is the only company to offer turnkey security for AI that does not add unnecessary complexity to models and does not require access to raw data and algorithms. Founded by a team with deep roots in security and ML, HiddenLayer aims to protect enterprise’s AI from inference, bypass, extraction attacks, and model theft. The company is backed by a group of strategic investors, including M12, Microsoft’s Venture Fund, Moore Strategic Ventures, Booz Allen Ventures, IBM Ventures, and Capital One Ventures.

HQ

Austin

Options

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