Technical Support Engineer

Skills

Airline TicketingAmazon Web ServicesBusiness Process ImprovementContextPythonSecurity Assertion Markup LanguageStrengthening

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

3+ years in a Technical Support Engineering or similar hands-on technical role
Strong troubleshooting skills across APIs systems and integrations
Experience debugging issues using logs scripting and reproducible test cases
Proficiency in Python for reading debugging and writing scripts or small tools
Working knowledge of developer and infrastructure tools such as GitHub Docker and Kubernetes
Experience troubleshooting issues in cloud environments such as AWS Azure or GCP
Experience debugging authentication and integration issues including SSO/SAML flows
Experience investigating email delivery and notification issues
Ability to analyze application and system logs to identify root cause
Experience working with ticketing systems such as Zendesk or Jira

Nice to have

Exceptional attention to detail
Clear concise written communication
Strong ownership mindset
Ability to prioritize effectively
Customer empathy

Day to day

Own and resolve technically complex customer issues from initial report through root cause.
Troubleshoot across APIs integrations logs and infrastructure to identify whether issues stem from configuration usage or product defects.
Partner with Engineering Product and Research to escalate issues with clear actionable context while translating findings into concise customer updates.

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

HiddenLayer is the leading provider of Security for AI. Its security platform helps enterprises safeguard the machine learning models behind their most important products. HiddenLayer is the only company to offer turnkey security for AI that does not add unnecessary complexity to models and does not require access to raw data and algorithms. Founded by a team with deep roots in security and ML, HiddenLayer aims to protect enterprise’s AI from inference, bypass, extraction attacks, and model theft. The company is backed by a group of strategic investors, including M12, Microsoft’s Venture Fund, Moore Strategic Ventures, Booz Allen Ventures, IBM Ventures, and Capital One Ventures.

Benefits

Fully Remote
Home office stipend
Monthly internet phone stipend
Comprehensive Health Wellness
Vision dental and 401k
Flexible Time Off
15 paid holidays
L&D fund

Values

HiddenLayer is the leading provider of Security for AI. Its security platform helps enterprises safeguard the machine learning models behind their most important products. HiddenLayer is the only company to offer turnkey security for AI that does not add unnecessary complexity to models and does not require access to raw data and algorithms. Founded by a team with deep roots in security and ML, HiddenLayer aims to protect enterprise’s AI from inference, bypass, extraction attacks, and model theft. The company is backed by a group of strategic investors, including M12, Microsoft’s Venture Fund, Moore Strategic Ventures, Booz Allen Ventures, IBM Ventures, and Capital One Ventures.

HQ

Austin

Options

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