Technical Support Engineer
Skills
Airline TicketingAmazon Web ServicesBusiness Process ImprovementContextPythonSecurity Assertion Markup LanguageStrengthening
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in a Technical Support Engineering or similar hands-on technical role
- Strong troubleshooting skills across APIs systems and integrations
- Experience debugging issues using logs scripting and reproducible test cases
- Proficiency in Python for reading debugging and writing scripts or small tools
- Working knowledge of developer and infrastructure tools such as GitHub Docker and Kubernetes
- Experience troubleshooting issues in cloud environments such as AWS Azure or GCP
- Experience debugging authentication and integration issues including SSO/SAML flows
- Experience investigating email delivery and notification issues
- Ability to analyze application and system logs to identify root cause
- Experience working with ticketing systems such as Zendesk or Jira
Nice to have
- Exceptional attention to detail
- Clear concise written communication
- Strong ownership mindset
- Ability to prioritize effectively
- Customer empathy
Day to day
- Own and resolve technically complex customer issues from initial report through root cause.
- Troubleshoot across APIs integrations logs and infrastructure to identify whether issues stem from configuration usage or product defects.
- Partner with Engineering Product and Research to escalate issues with clear actionable context while translating findings into concise customer updates.