Technical Support Engineer
Skills
Software As A ServiceDatabasesEnglishIncident ManagementReliability EngineeringSystem MonitoringTechnical Solution Design
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience as a Technical Support Engineer DevOps Engineer or SRE in enterprise software or SaaS environments
- Education in IT Computer Science Engineering or similar
- Strong background in system monitoring troubleshooting and incident management
- Experience with AI ML systems APIs and integration platforms is a strong plus
- Proficiency with monitoring tools such as Prometheus Grafana and ELK stack
- Understanding of cloud platforms AWS Azure or GCP and containerization
- Experience with databases log analysis and performance tuning
- Knowledge of emerging AI technologies LLMs and agent frameworks
- Strong problem solving skills and data driven decision making
- Understanding of technical standards architecture and compliance requirements
- Fluent English written and verbal with ability to explain technical issues to non technical audiences
- Collaborative approach with delivery and product teams
Nice to have
- Proactive
- Analytical
- Customer focused
- Collaborative
- Detail oriented
- Reliable
Day to day
- Own the technical health of deployed AI solutions and ensure peak performance with minimal disruption
- Monitor system performance across customer environments and respond quickly to incidents and escalations
- Diagnose complex technical issues across the AI stack and implement proactive measures to prevent future problems