RRemoteville
Infinite Reality logoInfinite Reality

Technical Support Engineer

Skills
CreativeCustomer ServiceCustomer SupportGodotModeratingOralTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in a tech-related field
  • Minimum 3 years of technical support experience
  • Proficiency in 3D applications like Unity, Unreal or Godot
  • Strong debugging and creative problem-solving skills
  • Excellent communication abilities and attention to detail
  • Flexibility to work occasional Saturdays and adapt to fast-paced environments

Nice to have

  • Bilingual in European languages such as Spanish, French, German
  • Experience with content moderation and/or AI tools
  • Knowledge in data privacy, trust & safety

Day to day

  • Answer complex technical customer inquiries
  • Debug system issues and document developer interactions
  • Test and evaluate new product features and functions
  • Provide effective customer support using Zendesk
  • Collaborate with QA and Product teams for defect resolution
  • Analyze metrics to facilitate service level improvements