Remote Technical Support Engineer Job in United States Intradiem

Who you are

• Bachelor’s degree in Computer Science Information Technology or a related field required
• Minimum of 2-5 years of experience in technical product support development or troubleshooting capacity required
• Strong experience with SAAS support and Microsoft SQL Server
• Familiarity with Call Center software or Workforce Management
• Proven analytical and problem-solving skills within a technical environment
• Exceptional communication skills and customer-focused service orientation.

Desirables

• SQL Queries
• Networking Protocol
• CRM Experience
• Windows OS Administration

What the job involves

• Proactively communicate and document issue status to internal teams and customers
• Track and manage issues using tools such as Salesforce and Jira
• Prioritize issues of varying severity and manage resolution or escalation within accepted service levels
• Apply technical expertise product knowledge and problem-solving skills to resolve customer reported problems
• Partner with Technical Operations Success Management and Implementation teams to escalate and resolve significant cases
• Provide excellent customer support while troubleshooting technical issues via phone web-based tools and email.