RemotevilleRemote Technical Support Engineer Job in UK Jumptech
Technical Support Engineer Jumptech
£35000 - £45000
Application SupportCustomer SupportGermanHubspotSoftware Configuration ManagementSoftware SupportTechnical SupportTicketing Systems
Mid-level (3-4 years)
UK
A platform that streamlines the installation process of low-carbon tech. Define and track your customer's journey.
55+ employees
B2BSaaSEnergyAutomotive
Role
Who you are
- Proven experience in B2B SaaS technical support
- Fluent in German and English
- Experience with CRM/ticketing systems
- Ability to learn new systems and concepts quickly
- Technical knowledge of APIs and logical flows
- Excellent communication skills
- Willingness to interact with customers through calls
What the job involves
- Support customers across Europe with technical expertise
- Handle traditional support requests and small customer change requests
- Resolve issues and escalate when necessary
- Collaborate with teams in the UK and Germany
- Provide hands-on customer support via email and phone
Company
Company mission
Simplify the global adoption of low-carbon technology and accelerate electrification through smart technology and industry expertise.Company benefits
- Share options
- EV salary sacrifice scheme
- Remote-first working
- Laptop provided
- Flexible hours
- Monthly social events
- 25 days holiday
Company values
- Innovation
- Sustainability
- Customer-centric
- Global impact