Technical Support Engineer
Skills
Application SupportCustomer SupportGermanHubspotSoftware Configuration ManagementSoftware SupportTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in B2B SaaS technical support
- Fluent in German and English
- Experience with CRM/ticketing systems
- Ability to learn new systems and concepts quickly
- Technical knowledge of APIs and logical flows
- Excellent communication skills
- Willingness to interact with customers through calls
Day to day
- Support customers across Europe with technical expertise
- Handle traditional support requests and small customer change requests
- Resolve issues and escalate when necessary
- Collaborate with teams in the UK and Germany
- Provide hands-on customer support via email and phone