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Technical Support Engineer
Skills
APIMobile Application DevelopmentMobile ApplicationsAdministrationBusiness TechnologyComplex SystemsEasily Adaptable
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years in a technical support solutions or implementation role at a B2B SaaS company
- Strong working knowledge of JavaScript HTML CSS and APIs
- Comfortable using Postman or similar tools to troubleshoot API behavior
- Experience administering or supporting SaaS platforms
- Fluent in French and English
- UK-based with the right to work in the UK
- Flexibility to overlap with US business hours regularly including evenings
- Comfortable working independently in a startup environment with limited playbooks
Nice to have
- Technical curiosity
- Self-directed learner
- Independent worker
- Startup mindset
- Customer-facing
- Problem solver
Day to day
- Provide high-quality technical support to European customers across web technologies APIs SDK integrations and platform configuration
- Partner closely with Professional Services during customer implementations by joining technical scoping calls troubleshooting issues and delivering practical solutions
- Work directly with customer developers IT teams and data engineers to diagnose complex problems document fixes and escalate appropriately while owning customer communication
- Use Postman and related tools to inspect requests responses and identify root causes across JavaScript HTML CSS and front-end behavior