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Remote Technical Support Engineer Job in San Francisco, CA Komodor

Technical Support Engineer Komodor
SQLAngular CLIDatabasesDebuggingKey Performance IndicatorsQuery WritingSecurity Assertion Markup LanguageTechnical SupportTroubleshooting
Mid-level (3-4 years)
San FranciscoCA


Kubernetes for Humans
80+ employees
B2BCloud ComputingDevOpsSoftware

Open for applications

Role


Who you are

  • 4-5 years of experience in technical support or similar role
  • 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.)
  • Basic SQL skills with the ability to query databases
  • Experience with Linux and comfortable working with the CLI
  • Strong troubleshooting and debugging skills in cloud-based applications and databases
  • Ability to read code to assist in debugging and troubleshooting
  • Some proficiency in coding skills
  • Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud
  • Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub
  • Excellent communication skills and a customer-first mindset.

Desirables

  • Experience in a startup
  • Familiarity with modern cloud-native tools
  • Experience working across time zones in distributed teams


What the job involves

  • Collaborate with customers and internal teams to solve technically complex problems while maintaining a customer-first approach.
  • Work closely with the Support Engineering Lead to build a strong and global support function.
  • Provide technical support for the Komodor Platform, troubleshoot and resolve issues, assist customers with understanding the platform, and maintain a high level of communication.

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Company


Company mission

Komodor is the key to effectively managing Kubernetes at scale. It provides continuous monitoring, analysis, and visualization of your Kubernetes environment, offering clear insights to simplify reliability maintenance, real-time troubleshooting, and cost optimization. By bridging the Kubernetes knowledge gap, Komodor empowers teams to improve operational efficiency, reduce MTTR, and accelerate development. Trusted by companies like Rockwell Automation, BAM, Priceline, and OpenTable, Komodor is the go-to platform for innovative enterprises from migration to Day-2 operations.



Company benefits

  • Competitive salary and benefits
  • Opportunity to shape the future of support engineering team
  • Collaborative work environment
  • Room for growth and learning
  • Flexibility and autonomy
  • Work on cutting-edge Kubernetes and cloud-native technologies


Company values

  • Innovation
  • Operational Efficiency
  • Customer-Centricity
  • Technical Excellence


Company HQ

Tel Aviv


Founders

Harvey (Support Engineering Lead)
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