RRemoteville
Komodor logoKomodor

Technical Support Engineer

Skills
SQLAngular CLIDatabasesDebuggingKey Performance IndicatorsQuery WritingSecurity Assertion Markup Language
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4-5 years of experience in technical support or similar role
  • 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.)
  • Basic SQL skills with the ability to query databases
  • Experience with Linux and comfortable working with the CLI
  • Strong troubleshooting and debugging skills in cloud-based applications and databases
  • Ability to read code to assist in debugging and troubleshooting
  • Some proficiency in coding skills
  • Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud
  • Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub
  • Excellent communication skills and a customer-first mindset.

Nice to have

  • Experience in a startup
  • Familiarity with modern cloud-native tools
  • Experience working across time zones in distributed teams

Day to day

  • Collaborate with customers and internal teams to solve technically complex problems while maintaining a customer-first approach.
  • Work closely with the Support Engineering Lead to build a strong and global support function.
  • Provide technical support for the Komodor Platform, troubleshoot and resolve issues, assist customers with understanding the platform, and maintain a high level of communication.