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Remote Technical Support Engineer Job in New York, NY Kustomer

Technical Support Engineer Kustomer
Developer ToolsDocumentationHTMLInternet Protocol SuiteJSONNetworkingTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
New YorkNY
225+ employees
B2BSaaSCustomer serviceArtificial Intelligence

Open for applications

Role


Who you are

  • 2+ years of experience in a similar role with SaaS companies and startups a plus
  • Understanding of JavaScript, JSON, Rest API, HTML, React, and/or TypeScript
  • Experience using developer tools, APIs, and error logs
  • Technically curious and continuous learner
  • Enjoy problem solving and translating technical concepts
  • Strong communication etiquette and comfort with Zoom or Video meetings

Desirables

  • Bilingual in Spanish
  • Knowledge of AI systems and Automation
  • Proficient with networking concepts like TCP/IP, DNS, DHCP, MX configuration


What the job involves

  • You will master the Kustomer platform to efficiently resolve customer issues.
  • You will partner with customers to solve their problems and provide the best experience possible.
  • You will research, diagnose, troubleshoot, and identify solutions for system issues.
  • You will document technical knowledge for internal and external audiences.
  • You will provide step-by-step technical help to customers, both written and verbal.
  • You will properly escalate unresolved issues to internal teams.
  • You will provide ad hoc client training on Kustomer platform features.
  • You will participate in various team projects.
  • You will handle sensitive personal data and be available for shifts to ensure 24/5 coverage.

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Company


Company mission

Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results.



Company benefits

  • Competitive salaries
  • Stock options
  • 100% healthcare coverage
  • 401K
  • WiFi and Mobile reimbursement
  • Generous vacation policy


Company values

  • Kustomer promotes transparency and collaboration within its team. The focus is on delivering exceptional customer experiences, with an emphasis on empathy and solving problems efficiently. Their values include striving for excellence, embracing curiosity, and enabling personalization and adaptability through technology.


Company HQ

Short Hills
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