RemotevilleRemote Technical Support Engineer Job in United States Marigold
Technical Support Engineer Marigold
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Ad ServingAttention To DetailCritical ThinkingCustomer SupportDigital MarketingInternet Protocol SuiteNetworkingSkilled Multi-TaskerSoft Skills
United States
1345+ employees
B2BMarketingeCommerceTechnology
Role
Who you are
- Higher educated in IT or relevant experience.
- Strong customer focus and desire to deliver high-quality service.
- Self-motivated and professional with ability to take ownership and responsibility.
- Able to multitask work under pressure and meet tight deadlines.
Desirables
- HTML
- CSS
- JavaScript
- Microsoft SQL
- TCP/IP
- DNS
- SMTP
- Windows Servers
- IIS
- SOAP
- REST
- XML
- JSON
What the job involves
- Play a major role in assisting clients and guiding them through Marigold's products within a SaaS environment.
- Provide top-tier service by delivering professional and friendly assistance to resolve issues and nurture relationships.
- Maintain high-quality support documentation and contribute to the development of best practices and team processes.
Company
Company mission
Marigold is dedicated to fostering enduring customer relationships through tailored marketing technology solutions that consider the unique size, industry, and stage of each business. By combining technology with strategic insights, Marigold empowers businesses to optimize their customer acquisition, engagement, and loyalty efforts, ultimately helping them achieve maximum ROI and create lasting connections.Company benefits
- Medical/dental/vision insurance.
- Life and disabilities insurance.
- Generous time off plus paid holidays and a birthday benefit day.
- 401k plan with company match.
- Employee-centric and supportive remote work environment.
- Support for life events including paid parental leave.
Company values
- Customer Focused
- Continuous Improvement
- Collaboration
- Innovation
- Quality Delivery