RRemoteville
Marigold logoMarigold

Technical Support Engineer

Skills
Ad ServingAttention To DetailCritical ThinkingCustomer SupportDigital MarketingInternet Protocol SuiteNetworking
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Higher educated in IT or relevant experience.
  • Strong customer focus and desire to deliver high-quality service.
  • Self-motivated and professional with ability to take ownership and responsibility.
  • Able to multitask work under pressure and meet tight deadlines.

Nice to have

  • HTML
  • CSS
  • JavaScript
  • Microsoft SQL
  • TCP/IP
  • DNS
  • SMTP
  • Windows Servers
  • IIS
  • SOAP
  • REST
  • XML
  • JSON

Day to day

  • Play a major role in assisting clients and guiding them through Marigold's products within a SaaS environment.
  • Provide top-tier service by delivering professional and friendly assistance to resolve issues and nurture relationships.
  • Maintain high-quality support documentation and contribute to the development of best practices and team processes.