What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years’ experience with support or development of C# applications
- Experience in remote troubleshooting of software and hardware issues
- Strong understanding of Microsoft Windows and Windows domains
- Experience writing queries and reports in relational databases
- Excellent verbal and written communication skills
Nice to have
- Business technical writing
- Can work independently
- QA experience
- Networking knowledge
- Client-facing experience
Day to day
- Provide high-level customer support and ownership of escalated calls
- Resolve complex technical issues involving C# applications, databases, and related systems
- Collaborate and coordinate with Software Development, Implementations, and Engineering teams
- Provide training and mentorship to lower-tier support staff
- Undertake on-call rotational support over weekends/evenings
Hiring process
- Requires availability during 8am to 8pm EST
- Participation in weekend/evening on-call rotation