Remote Technical Support Engineer Job in Atlanta, GA Mend.io

Who you are

• Bachelor's degree in a technical field or 2+ years of experience in a technical support role.
• Experience with ticketing systems (e.g., Salesforce, Jira)
• Knowledge or exposure to programming environments – not necessarily as a developer (e.g., Java, Python, JavaScript, C#)
• Basic understanding of cloud-hosted applications
• Familiar with various operating systems (e.g., Windows, Linux, OS X)
• Excellent analytical, problem-solving, and time-management skills
• Outstanding communication skills in English (written and verbal)

Desirables

• Experience with SDLC and DevOps tools (e.g., GitHub, Azure DevOps, Jenkins)
• Familiarity with containerization (e.g., Docker, Kubernetes, OpenShift)
• Familiarity with cloud environments (AWS, MS Azure)
• Familiarity with identifying open-source licenses and copyrights
• Familiarity with Splunk and writing basic queries.

What the job involves

• Conducting initial analysis and providing the first response to incoming customer issues.
• Technical troubleshooting, replicating issues and offering solutions or workarounds.
• Providing prompt and accurate support through Mend.io support portal.
• Ensuring positive customer experience as the initial point of contact.