Technical Support Engineer
Skills
CCNAComputer HardwareCustomer ServiceCybersecurityEmail SecurityNetwork SecurityTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 2+ years experience as a technical support engineer
- Solid understanding of email protocols, SMTP, DNS, and email security concepts
- Excellent problem-solving skills with strong attention to detail
- Exceptional communication skills with the ability to explain technical concepts
- Ability to empathize with customers while maintaining a professional demeanor
- Ability to work independently and manage time effectively in a fast-paced environment
Nice to have
- CompTIA Security+
- CCNA
Day to day
- Provide expert technical assistance to customers
- Resolve customer inquiries and troubleshoot technical issues
- Deliver effective solutions promptly and efficiently
- Maintain high customer satisfaction and foster long-term relationships with clients