RemotevilleRemote Technical Support Engineer Job in United States Mesh - Email Security Redefined for MSPs
Technical Support Engineer Mesh - Email Security Redefined for MSPs
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CCNAComputer HardwareCustomer ServiceCybersecurityEmail SecurityNetwork SecurityTechnical Support
Junior (1-2 years) - Mid-level (3-4 years)
United States
The ONLY Email Security Platform Built Exclusively for Managed Service Providers
15+ employees
Cyber SecuritySaaSEmail SecurityTechnology
Role
Who you are
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 2+ years experience as a technical support engineer
- Solid understanding of email protocols, SMTP, DNS, and email security concepts
- Excellent problem-solving skills with strong attention to detail
- Exceptional communication skills with the ability to explain technical concepts
- Ability to empathize with customers while maintaining a professional demeanor
- Ability to work independently and manage time effectively in a fast-paced environment
Desirables
- CompTIA Security+
- CCNA
What the job involves
- Provide expert technical assistance to customers
- Resolve customer inquiries and troubleshoot technical issues
- Deliver effective solutions promptly and efficiently
- Maintain high customer satisfaction and foster long-term relationships with clients
Company
Company mission
Mesh is the world's first email security platform designed exclusively for managed service providers, enhancing their operational efficiency and securing client communications against diverse email threats such as Business Email Compromise and ransomware.Company benefits
- Work in a rapidly growing innovative cybersecurity company
- Freedom to work remotely
- Competitive salary with performance-based bonus
- Multiple paths for professional growth
Company values
- Innovation
- Efficiency
- Safety
- Customer Centricity
- Technical Excellence