RemotevilleRemote Technical Support Engineer Job in United States Metronome
Technical Support Engineer Metronome
$150000 - $172000
SQLApollo GraphqlAutomationEnglishNetwork SecurityNetworkingOralTechnical SupportTroubleshooting
Mid-level (3-4 years) -
United States
Billing infrastructure that helps software companies launch, iterate, and scale their usage-based business models.
120+ employees
SaaSB2BProductivity
Role
Who you are
- 3+ years in a technical support or engineering role
- Experience writing scripts or internal tools using APIs
- Functional knowledge of SQL
- Familiarity with Typescript, Python, or Ruby
- Strong written and verbal communication skills
- Customer empathy and problem-solving ability
Desirables
- Experience with modern enterprise software
- Knowledge in AWS, Terraform, Serverless Framework
- Familiarity with CI/CD, Frontend Tools, and Frameworks
What the job involves
- You will provide world-class customer service as a founding member of our technical support organization
- Partner with Metronome's engineers, customer success team, and customers' developers
- You will communicate with developers, debug issues, and create/improve our internal tools
- Provide feedback and influence our product roadmap based on support escalations
Company
Company mission
Metronome empowers software companies to effectively launch, iterate, and scale their business models with tailored billing infrastructure flexible enough for any size and stage. We commit to fostering innovation and seamless integration, enabling our clients to succeed and grow in a fast-paced digital landscape.Company benefits
- Excellent medical, dental, vision, and life insurance
- Paid parental leave
- FSA (Flexible spending account)
- Traditional and ROTH 401(k) retirement planning
- Flexible time off
- Employee assistance program
- Culture valuing personal growth
Company values
- Customer Centricity
- Innovation
- Inclusivity
- Collaboration