Remote Technical Support Engineer Job in New York City Metropolitan Neon

Who you are

• 4+ years in a technical support role for cloud products
• Experience supporting developer tools
• Fluent written and verbal communication skills in English
• Good interpersonal communication and customer service skills
• Ability to diagnose and fix technical issues in a timely manner
• Experience in working with teams across multiple locations
• Strong aptitude for learning new technologies
• Demonstrated experience with: Applications Support, TCP/IP, TLS, HTTP, REST, Browser/Dev Tools
• Proficient in one or more of Node.js, Python, C#, Rust, Go, or Java
• Experience with running and using a tier-1 relational database (Oracle, MySQL, Postgres, SQL-Server)
• Experience in Cloud DevOps on AWS, Linux Systems administration, Distributed systems, Network Administration, Technical diagnosis and problem-solving

Desirables

• Genuine desire to help people
• Ability to think on your feet
• Remain calm under pressure
• Solve problems in real-time
• Ability to seek help when required
• Good judgment

What the job involves

• You will join our Technical Support Engineering Team, positively impacting thousands of end-users and their experience with Neon Postgres.
• You'll help users solve technical problems and enable them to use Neon Postgres to develop and deploy their applications.
• Ensure that users have a positive experience, resolving their challenges in using Neon.