RRemoteville

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Technical Support Engineer

Skills
3Rd Party IntegrationsDatabasesDeveloper ToolsHypertext Transfer ProtocolMysqlOracle DatabasePostgresql
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years in a technical support role for cloud products
  • Experience supporting developer tools
  • Fluent written and verbal communication skills in English
  • Good interpersonal communication and customer service skills
  • Ability to diagnose and fix technical issues in a timely manner
  • Experience in working with teams across multiple locations
  • Strong aptitude for learning new technologies
  • Demonstrated experience with: Applications Support, TCP/IP, TLS, HTTP, REST, Browser/Dev Tools
  • Proficient in one or more of Node.js, Python, C#, Rust, Go, or Java
  • Experience with running and using a tier-1 relational database (Oracle, MySQL, Postgres, SQL-Server)
  • Experience in Cloud DevOps on AWS, Linux Systems administration, Distributed systems, Network Administration, Technical diagnosis and problem-solving

Nice to have

  • Genuine desire to help people
  • Ability to think on your feet
  • Remain calm under pressure
  • Solve problems in real-time
  • Ability to seek help when required
  • Good judgment

Day to day

  • You will join our Technical Support Engineering Team, positively impacting thousands of end-users and their experience with Neon Postgres.
  • You'll help users solve technical problems and enable them to use Neon Postgres to develop and deploy their applications.
  • Ensure that users have a positive experience, resolving their challenges in using Neon.