Technical Support Engineer
Skills
Customer SupportOperations SupportQuality AssuranceSoftware TroubleshootingTechnical DocumentationTechnical SupportTraining Manuals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in technical discipline or equivalent experience
- 3 years’ experience in technical support software troubleshooting or technical customer service
- 1-2 years’ experience in supporting ELD systems implementations and ongoing operational support
- Skilled in testing and installing software and hardware solutions
- Skilled in generating reports for hardware/software testing (QA)
- Vehicle cable installation and routing experience
- Ability to work with cross-functional international team
- Excellent time management and organizational skills
- Strong customer-facing communication skills
- Knowledge of commercial vehicle telematics (J1939, ODBII, & RP1226)
- Knowledge of Best Practice Support Techniques
Nice to have
- Customer Support
- Operations Support
- Quality Assurance
- Software Troubleshooting
- Technical Documentation
- Technical Support
- Training Manuals
- Troubleshooting
- Workload Prioritization
Day to day
- The ELD Technical Support Engineer provides Level 2 Technical Support Services to both direct customers and Netradyne resellers
- This role requires specific knowledge and skills to support Electronic Data Logs (ELD) including ELD rules and regulations
- Support internal Netradyne team on requests including troubleshooting best practice documentation and research and development of support solutions for complex problems
Hiring process
- If there is a match between your experiences/skills and the Company's needs we will contact you directly