RemotevilleRemote Technical Support Engineer Job in United States Netradyne
Technical Support Engineer Netradyne
$65000 - $87500
Customer SupportOperations SupportQuality AssuranceSoftware TroubleshootingTechnical DocumentationTechnical SupportTraining ManualsTroubleshootingWorkload Prioritization
Mid-level (3-4 years)
United States
Positively Improving Fleet Safety
845+ employees
Computer VisionTransportationFleet Safety SolutionsArtificial Intelligence
Open for applications
Role
Who you are
- Bachelor's degree in technical discipline or equivalent experience
- 3 years’ experience in technical support software troubleshooting or technical customer service
- 1-2 years’ experience in supporting ELD systems implementations and ongoing operational support
- Skilled in testing and installing software and hardware solutions
- Skilled in generating reports for hardware/software testing (QA)
- Vehicle cable installation and routing experience
- Ability to work with cross-functional international team
- Excellent time management and organizational skills
- Strong customer-facing communication skills
- Knowledge of commercial vehicle telematics (J1939, ODBII, & RP1226)
- Knowledge of Best Practice Support Techniques
Desirables
- Customer Support
- Operations Support
- Quality Assurance
- Software Troubleshooting
- Technical Documentation
- Technical Support
- Training Manuals
- Troubleshooting
- Workload Prioritization
What the job involves
- The ELD Technical Support Engineer provides Level 2 Technical Support Services to both direct customers and Netradyne resellers
- This role requires specific knowledge and skills to support Electronic Data Logs (ELD) including ELD rules and regulations
- Support internal Netradyne team on requests including troubleshooting best practice documentation and research and development of support solutions for complex problems
Application process
- If there is a match between your experiences/skills and the Company's needs we will contact you directly
Company
Company mission
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. Netradyne is an industry leader in fleet safety solutions, immediately improving driver behavior and fleet performance, setting the commercial vehicle driving standards. Netradyne collects and analyzes more data points and meaningful information than any other fleet safety organization so customers can improve retention, increase profitability, enhance safety, and enable end-to-end transparency. Organizations trust Netradyne to build a positive, safe, and driver-focused culture, so they can take their business to the next levelCompany benefits
- Company Paid Health Care Dental Vision coverage
- FSA and HSA Options
- Generous PTO and Sick Leave
- 401(K)
- Disability and Life Insurance Benefits
- $50 phone stipend per pay period
Company values
- Innovation
- Safety
- Transparency
- Customer Focus
- Driver Support