RRemoteville
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Technical Support Engineer

Skills
Back-End Web DevelopmentCloud ComputingFull-Stack DevelopmentJavaJavascriptReact.JsApache Kafka
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Passionate about delighting customers, even on tough days.
  • Experience with server management in enterprise environments.
  • Knowledgeable in AWS and container technologies like Docker and Kubernetes.
  • Strong troubleshooting skills with a creative approach to problem-solving.
  • Familiarity with SaaS platforms such as Azure and GCP.

Nice to have

  • Linux web hosting
  • DevOps environment
  • Technical Support role
  • Cloud Certified
  • System Admin
  • Database Admin
  • Experience with New Relic products

Day to day

  • Collaborate across teams to solve complex technical issues.
  • Work closely with software engineering teams on advanced customer problems.
  • Advocate for customers regarding product feature requests and bug reports.

Hiring process

  • Verify identity and eligibility to work.
  • Complete employment eligibility verification.
  • Criminal background check required