RemotevilleRemote Technical Support Engineer Job in Atlanta, GA New Relic
Technical Support Engineer New Relic
$67000 - $84000
Back-End Web DevelopmentCloud ComputingFull-Stack DevelopmentJavaJavascriptReact.JsApache KafkaDistributed SystemsKubernetesMicroservices
Junior (1-2 years) - Mid-level (3-4 years)
AtlantaGA
Data for Engineers
2585+ employees
SaaS
Open for applications
Role
Who you are
- Passionate about delighting customers, even on tough days.
- Experience with server management in enterprise environments.
- Knowledgeable in AWS and container technologies like Docker and Kubernetes.
- Strong troubleshooting skills with a creative approach to problem-solving.
- Familiarity with SaaS platforms such as Azure and GCP.
Desirables
- Linux web hosting
- DevOps environment
- Technical Support role
- Cloud Certified
- System Admin
- Database Admin
- Experience with New Relic products
What the job involves
- Collaborate across teams to solve complex technical issues.
- Work closely with software engineering teams on advanced customer problems.
- Advocate for customers regarding product feature requests and bug reports.
Application process
- Verify identity and eligibility to work.
- Complete employment eligibility verification.
- Criminal background check required
Company
Company mission
New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle. The world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software.Company benefits
- Healthcare
- Dental
- Vision
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time off
Company values
- Data-driven
- Innovation
- Empowerment
- Diversity & Inclusion