Remote Technical Support Engineer Job in UK Nozomi Networks

Who you are

• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer
• Experience in network security in a support, design, consultancy or operations role
• Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations
• Knowledge of common networking, security protocols and applications
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments
• Strong knowledge of information security principles
• Excellent troubleshooting skills
• Strong communication (written/verbal) and presentation skills
• Solid working proficiency in both written and spoken English
• Ability to operate in settings with strong confidentiality and data privacy protocols
• Comfortable using FreeBSD
• Knowledge of PostgreSQL
• Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience
• Experience in the field of ICS (Industrial Control Systems) security projects

What the job involves

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed
• Develop and maintain core competency on Nozomi Networks entire product line and technologies
• Create knowledge base content where none exists while updating existing to correctly position solutions
• Understanding of critical account infrastructure and technical environments
• Provide white-glove treatment for critical accounts
• Replicate and reproduce customer issues in the lab prior to escalating issue internally