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Nozomi Networks logoNozomi Networks

Technical Support Engineer

Skills
Computer ScienceEnglishFreebsdIndustrial ControlPost-SalesPresentationsSecurity Appliances
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer
  • Experience in network security in a support, design, consultancy or operations role
  • Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations
  • Knowledge of common networking, security protocols and applications
  • Detailed technical experience in installations, configuration and operation of security appliances in large complex environments
  • Strong knowledge of information security principles
  • Excellent troubleshooting skills
  • Strong communication (written/verbal) and presentation skills
  • Solid working proficiency in both written and spoken English
  • Ability to operate in settings with strong confidentiality and data privacy protocols
  • Comfortable using FreeBSD
  • Knowledge of PostgreSQL
  • Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience
  • Experience in the field of ICS (Industrial Control Systems) security projects

Day to day

  • Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues
  • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed
  • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed
  • Develop and maintain core competency on Nozomi Networks entire product line and technologies
  • Create knowledge base content where none exists while updating existing to correctly position solutions
  • Understanding of critical account infrastructure and technical environments
  • Provide white-glove treatment for critical accounts
  • Replicate and reproduce customer issues in the lab prior to escalating issue internally