Technical Support Engineer
Skills
CreativeInterpersonalIssue ManagementLinuxNetworkingSoftware MaintenanceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in a customer-facing support or service role
- 1+ years in a Technical Support role preferred
- Knowledge of SQL
- LMS/LXP integration experience
- Basic understanding of Linux
Nice to have
- Passionate about problem-solving
- Self-sufficient
- An advisor
- Eager to learn
- Dedicated to communication and collaboration
- Organized and collaborative
- Adept at simplifying complex ideas
- Confident in collaborating
- Curious
Day to day
- Work directly with customers to resolve issues
- Collaborate with Product Support and Engineering to track and resolve technical issues
- Triage, prioritize, document, and communicate all issues to Engineering teams and key partners
- Lead conference calls for internal and external customers
- Mentor and assist team members with issue investigation
Hiring process
- Application submission
- Possible interview stages
- Assessment
- Final evaluation