How Remoteville checks and expires listings
Technical Support Engineer
Skills
Computer ScienceCode ReviewEnglishNetworkingResolving IssuesTechnical SupportTicketing Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field
- Equivalent practical experience
- Proven experience in a technical support role
- Strong understanding of software development concepts including unit testing, code reviews, and programming practices
- Proficiency in at least one programming language (Python, JavaScript, Java)
- Familiarity with code versioning tools (Git)
- Excellent problem-solving skills
- Strong written and verbal communication skills
- Experience with support tools and platforms (Zendesk, Freshdesk) is a plus
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced startup environment
- Familiarity with CI/CD pipelines and related tools
Nice to have
- Knowledge of additional programming languages
- Experience in a SaaS or developer-focused product environment.
Day to day
- Serve as the primary contact for customer support, offering technical assistance and guidance.
- Manage support tickets, engage in live chat, and resolve customer inquiries efficiently.
- Troubleshoot complex problems, provide solutions, and ensure a seamless user experience.