Remoteville

Remote Technical Support Engineer Job in United States Red Canary

Technical Support Engineer Red Canary
$84000 - $95000
DebuggingEnglishOperating SystemsOralPalo Alto Networks CortexRoot CauseTechnical SupportTransport Layer SecurityTroubleshooting
Mid-level (3-4 years) - 
United States


24/7/365 threat detection and response across your cloud, identity, endpoints and everything in-between. We got you.
475+ employees
Cyber Security

Open for applications

Role


Who you are

  • 3 years in a technical facing role
  • Experience troubleshooting and resolving technical issues in a wide range of technologies
  • Experience working with Palo Alto Networks Cortex XSIAM
  • Troubleshooting experience in Windows, macOS, and Linux environments
  • Troubleshooting experience in Networking (TCP/IP, DNS, Wireshark, SSL)
  • Experience with CentOS, Linux CLI, Python, Bash, Puppet, SaltStack, Terraform, Nginx, Event Forwarder, Solr and RabbitMQ performance command lines
  • Hands-on experience with VMware Carbon Black, Crowdstrike Falcon, SentinelOne, Microsoft Defender for Endpoint, Jamf Protect, Elastic Endgame, Palo Alto Cortex
  • Ability to deploy software (SCCM, JAMF, Batch)
  • Ability to leverage infrastructure automation
  • Strong listening skills
  • Ability to work across internal and external teams with competing priorities
  • Strong written and verbal communication skills
  • Ability to prioritize and escalate customer issues to the appropriate internal team
  • Independent and self-sufficient

Desirables

  • Positive attitude
  • Resourceful
  • Willingness to learn
  • Engaged


What the job involves

  • Be a trusted advisor on product functionality for customers and third-party vendors
  • Drive resolution of complex issues with understanding of customer needs and concerns and deeper comprehension of product and issue relation
  • Join calls with customers independently to gather information, walk through issues and connect with customers
  • Communicate with customers clearly, concisely, and professionally in both written and verbal communications
  • Work with Product Management and Engineering to identify, reproduce, inform on, and resolve defects

Application process

  • Deadline: September 27th, 2024

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Company


Company mission

Red Canary stops cyber threats no one else does, so organizations can fearlessly pursue their missions. Security leaders all share one goal: ‘Don’t get breached.’ Since day one at Red Canary, enterprises have relied on us to find and stop threats before they can cause harm. The most sophisticated security teams trust us for our intelligence-led Security Operations platform run by world-class security experts. We manage, detect and respond to prevalent threats across cloud, identity and endpoint so you can have more time to focus on business-specific specific security needs and requirements. We got you.



Company benefits

  • 100% Paid Premiums for medical, dental and vision
  • Health & Wellness programs
  • Fertility Benefits
  • Flexible Time Off
  • Paid Parental Leave
  • Pre-Tax Plans
  • Flexible Work Environment


Company values

  • Do what’s right for the customer
  • Be kind and authentic
  • Deliver great quality
  • Be relentless


Company HQ

Denver
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