Remote Technical support engineer Job in United States ReversingLabs

Who you are

• Working knowledge of Python JSON and RESTful APIs
• Experience with Linux including supporting Linux-based applications
• Networking experience with acquiring and analyzing packet captures
• Experience providing technical support to worldwide customers
• Proven expertise with SaaS solutions and cloud technologies
• Strong work ethic and team player mentality
• Ability to multitask resourcefulness and flexibility for on-call rotation
• Exceptional time management and organizational skills
• Excellent customer-facing communication skills
• BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications

Desirables

• Strong work ethic
• Team player mentality
• Exceptional time management
• Organizational skills
• Excellent communication skills
• Resourcefulness
• Flexibility

What the job involves

• The Technical Support Engineer will support ReversingLabs customers along with the cybersecurity technical support team.
• The TSE will field queries ranging from 'how to' questions to involved debugging and malware analysis efforts.
• The TSE will join a team of bright, fast-paced professionals, working in a cutting-edge cloud environment.