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Remote Technical support engineer Job in United States ReversingLabs

Technical support engineer ReversingLabs
Computer Science3CXCustomer ServiceCyber Threat IntelligenceDocumentationKey Performance IndicatorsNetworkingScenario TestingTechnical Support
United States


RL - Trust Delivered.
315+ employees
Security


Role


Who you are

  • Working knowledge of Python JSON and RESTful APIs
  • Experience with Linux including supporting Linux-based applications
  • Networking experience with acquiring and analyzing packet captures
  • Experience providing technical support to worldwide customers
  • Proven expertise with SaaS solutions and cloud technologies
  • Strong work ethic and team player mentality
  • Ability to multitask resourcefulness and flexibility for on-call rotation
  • Exceptional time management and organizational skills
  • Excellent customer-facing communication skills
  • BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications

Desirables

  • Strong work ethic
  • Team player mentality
  • Exceptional time management
  • Organizational skills
  • Excellent communication skills
  • Resourcefulness
  • Flexibility



What the job involves

  • The Technical Support Engineer will support ReversingLabs customers along with the cybersecurity technical support team.
  • The TSE will field queries ranging from 'how to' questions to involved debugging and malware analysis efforts.
  • The TSE will join a team of bright, fast-paced professionals, working in a cutting-edge cloud environment.

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Company


Company mission

ReversingLabs is committed to providing the ultimate threat detection solutions and advancing enterprise cybersecurity maturity globally by delivering groundbreaking innovation with top global talent.




Company benefits

  • Competitive compensation packages (base bonus and equity)
  • HRA
  • Employer paid dental vision disability & life insurance
  • Voluntary buy-up life insurance
  • 401k Traditional and Roth
  • Flexible Spending Accounts
  • Flexible PTO
  • Quarterly wellness weekends
  • Pet insurance
  • Hospital indemnity insurance and accident insurance
  • Employee Assistance Plan
  • Remote work stipend
  • Complimentary membership to the Calm app
  • Volunteer time allowance of 8 hours yearly
  • Opportunities for advancement
  • Innovative and collaborative work environment



Company values

  • Trust
  • Innovation
  • Excellence
  • Diversity



Company HQ

Cambridge
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