RRemoteville
ReversingLabs logoReversingLabs

Technical support engineer

Skills
Computer Science3CXCustomer ServiceCyber Threat IntelligenceDocumentationKey Performance IndicatorsNetworking
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Working knowledge of Python JSON and RESTful APIs
  • Experience with Linux including supporting Linux-based applications
  • Networking experience with acquiring and analyzing packet captures
  • Experience providing technical support to worldwide customers
  • Proven expertise with SaaS solutions and cloud technologies
  • Strong work ethic and team player mentality
  • Ability to multitask resourcefulness and flexibility for on-call rotation
  • Exceptional time management and organizational skills
  • Excellent customer-facing communication skills
  • BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications

Nice to have

  • Strong work ethic
  • Team player mentality
  • Exceptional time management
  • Organizational skills
  • Excellent communication skills
  • Resourcefulness
  • Flexibility

Day to day

  • The Technical Support Engineer will support ReversingLabs customers along with the cybersecurity technical support team.
  • The TSE will field queries ranging from 'how to' questions to involved debugging and malware analysis efforts.
  • The TSE will join a team of bright, fast-paced professionals, working in a cutting-edge cloud environment.