RemotevilleRemote Technical Support Engineer Job in Austin, TX Siena AI
Technical Support Engineer Siena AI
$ -
Customer InteractionCustomer ServiceCustomer SupportProduct KnowledgeTechnical SupportTroubleshooting
Mid-level (3-4 years) -
AustinTX
Empathic AI customer service that's almost human. Designed for commerce.
40+ employees
Artificial Intelligence
Open for applications
Role
Who you are
- 3+ years of customer support experience in SaaS or tech field.
- Strong communication and interpersonal skills.
- High proficiency in problem-solving and troubleshooting.
- Aptitude for working in a fast-paced remote environment.
Desirables
- Experience in AI
- Understanding of ChatGPT
- Remote work proficiency
What the job involves
- Provide outstanding customer support across various communication platforms.
- Troubleshoot and resolve technical issues with AI products.
- Maintain current knowledge of product features and updates.
- Gather and relay customer feedback for product enhancements.
- Accurately document customer interactions and technical resolutions.
Company
Company mission
Siena AI is on a mission to make exceptional customer experiences universally available and tap into the boundless potential of human connection, redefining how brands engage with their customers.Company benefits
- Real impact on product and company.
- Seat at the decision-making table.
- Flexibility to work remotely.
- Competitive salary and potential equity.
- Minimum 15 days of annual leave.
- Personal development budget.
Company values
- Customers First
- Honest Communication
- Innovation
- Taking Initiative
- Continuous Improvement
- Adaptability
- Curiosity
- Ownership