Technical Support Engineer
Skills
Programming LanguagesSoftware As A ServiceDatabasesFiatPythonRustService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in technical client-facing support engineering solutions engineering or software development
- Strong knowledge of REST APIs SDKs websockets and webhooks
- Ability to write SQL queries for data retrieval and analysis
- Proficiency in one or more programming languages such as Python Javascript Typescript Golang or Rust
- Experience with logging documentation ticket tracking and SLA monitoring tools
- Ability to explain technical issues clearly to technical and non-technical audiences
Nice to have
- Detail-oriented
- Collaborative
- Initiative
- Adaptable
- Empathetic
- Independent
Day to day
- Investigate complex code and client integrations to diagnose bugs performance issues and configuration problems
- Partner with Engineering to escalate prioritize and resolve product gaps bugs and client feedback
- Build internal tools scripts dashboards alerts monitors and runbooks to improve support efficiency and protect API health
- Support enterprise partners during incidents affecting critical applications and infrastructure while communicating clearly with technical and non-technical stakeholders
Hiring process
- Apply directly through the careers webpage or zero-hash.breezy.hr