Remote Technical Support Engineer Job in United States Zuora

Who you are

• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience
• 6 - 8 years of software / ERP related experience desired
• Knowledge of accounting concepts and Revenue Recognition is an addition
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite. Other ERPs can also be considered.
• Strong SQL, PL/SQL skills required
• Excellent verbal and written communication skills
• Working business knowledge of US GAAP and revenue accounting a plus
• Ability to work efficiently in a time-critical environment and fast-paced environment
• Problem-solving capabilities as well as excellent customer service skills
• Ability to take ownership and follow through on client issues until resolution
• Ability to effectively communicate and coordinate with peers and senior management as required
• Strong organizational skills, attention to detail, and technical judgment
• Ability to work independently and self-motivated

What the job involves

• Providing expert technical support to clients and troubleshooting complex software application issues.
• Responding to customers promptly and professionally, and accurately documenting problems and resolutions.
• Collaborating with clients and internal employees to solve complex technical problems.

Application process

• Interview process