Technical Support Engineer
Skills
Computer ScienceProgramming LanguagesCustomer ServiceNetsuiteOrganization SkillsPL/SQLPeer-To-Peer Computing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree in Computer Science, Engineering, or equivalent experience
- 6 - 8 years of software / ERP related experience desired
- Knowledge of accounting concepts and Revenue Recognition is an addition
- Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite. Other ERPs can also be considered.
- Strong SQL, PL/SQL skills required
- Excellent verbal and written communication skills
- Working business knowledge of US GAAP and revenue accounting a plus
- Ability to work efficiently in a time-critical environment and fast-paced environment
- Problem-solving capabilities as well as excellent customer service skills
- Ability to take ownership and follow through on client issues until resolution
- Ability to effectively communicate and coordinate with peers and senior management as required
- Strong organizational skills, attention to detail, and technical judgment
- Ability to work independently and self-motivated
Day to day
- Providing expert technical support to clients and troubleshooting complex software application issues.
- Responding to customers promptly and professionally, and accurately documenting problems and resolutions.
- Collaborating with clients and internal employees to solve complex technical problems.
Hiring process
- Interview process