RRemoteville
LucidLink logoLucidLink

Technical Support Engineer L2

Skills
Analytical SkillsDesktop ComputersEnglishOperating SystemsProfessional MannerTechnical SupportTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum of 2 years experience in technical support or similar roles.
  • Fluency in English both written and spoken is required.
  • Strong experience in supporting desktop applications across macOS Windows and Linux.
  • Proficient in reproducing client issues and conducting live debug sessions.
  • Skilled in collecting detailed debug information (logs memory dumps etc.).
  • Knowledgeable in cloud environments (e.g. AWS) networking and storage.
  • Experience in setting up multi-host environments for complex setup reproduction.

Nice to have

  • AWS Knowledge
  • Mac/Linux/Windows Support
  • Debugging
  • Networking
  • Cloud Knowledge

Day to day

  • Maintaining a positive and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries.
  • Resolving cases and tracking progress while ensuring necessary follow-ups.
  • Working collaboratively with other teams to provide consistent and high-quality support.
  • Deeply understanding the product to proficiently address customer queries across various topics.
  • Analyzing customer usage to make informed recommendations and providing valuable feedback to business and development teams.