Remote Technical Support Engineer L2 Job in United States LucidLink

Who you are

• Minimum of 2 years experience in technical support or similar roles.
• Fluency in English both written and spoken is required.
• Strong experience in supporting desktop applications across macOS Windows and Linux.
• Proficient in reproducing client issues and conducting live debug sessions.
• Skilled in collecting detailed debug information (logs memory dumps etc.).
• Knowledgeable in cloud environments (e.g. AWS) networking and storage.
• Experience in setting up multi-host environments for complex setup reproduction.

Desirables

• AWS Knowledge
• Mac/Linux/Windows Support
• Debugging
• Networking
• Cloud Knowledge

What the job involves

• Maintaining a positive and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Resolving cases and tracking progress while ensuring necessary follow-ups.
• Working collaboratively with other teams to provide consistent and high-quality support.
• Deeply understanding the product to proficiently address customer queries across various topics.
• Analyzing customer usage to make informed recommendations and providing valuable feedback to business and development teams.