Technical Support Engineer L2
Skills
Amazon Web ServicesAnalytical SkillsBusinessData PrivacyEnglishLinuxMac
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 2 years of experience in Technical Support or a similar role
- Fluent English both written and spoken
- Experience supporting desktop application environments including macOS Windows and Linux
- Experience reproducing client issues and leading debug sessions in live customer calls
- Ability to collect debug information such as logs and memory dumps
- Knowledge of cloud environments networking and storage
- Experience setting up multi-host environments such as virtualization to reproduce complex setups
Nice to have
- Team player
- Analytical mindset
- Result-oriented
- Self-motivated
- Positive attitude
- Fast-paced environment
- AI ethical use
- Continuous learner
Day to day
- Handle inbound support requests promptly and professionally through email chat and phone
- Troubleshoot customer issues related to a cloud networking product and resolve technical enquiries
- Reproduce client issues lead live debug sessions collect logs and memory dumps and escalate cases internally as needed
- Collaborate with other teams to deliver consistent high-quality support and share customer insights with business and development teams