Technical Support Engineer (L2)
Skills
Computer ScienceFull-Stack DevelopmentProtocolsData CentersDatabasesDomain Name SystemSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 5 years professional experience in technical customer support
- Bachelor's degree in a relevant field or equivalent professional experience
- Familiarity with applied AI use cases such as inference fine-tuning LLM-based applications or agentic systems
- Strong problem-solving skills and ability to analyze and resolve technical issues
- At least 2 years of software engineering or development experience or 2 years as a networking admin
- Knowledge of Linux or Ubuntu containerization Docker SQL databases and data center components
- Understanding of network protocols such as TCP/IP HTTP HTTPS SSH and DNS
- Ability to write and execute scripts queries or commands and read code logs errors or traces in Python
- Excellent verbal and written communication skills
- Advanced knowledge of operating systems and SSH with terminal command proficiency
Nice to have
- Weekend availability
- EMEA based
Day to day
- Provide advanced technical support to customers across email phone chat and video calls to resolve complex escalated issues.
- Investigate root causes using log analysis code review scripting and remote access and then deliver practical fixes or workarounds.
- Collaborate closely with engineering infrastructure sales supply and product teams to improve customer outcomes and feed real-world feedback into product development.
- Create clear technical documentation and deliver training sessions webinars and demos for customers partners and internal teams.