Technical Support Engineer L2
Skills
Computer ScienceFull-Stack DevelopmentProtocolsData CentersDatabasesDomain Name SystemSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 5 years of professional experience in technical customer support
- Bachelor's degree in a relevant field or equivalent professional experience
- Familiarity with applied AI use cases such as inference fine-tuning LLM-based applications or agentic systems
- Strong problem-solving skills and ability to resolve technical issues
- At least 2 years of software engineering/development experience or 2 years as a networking admin
- Knowledge of Linux or Ubuntu containerization Docker SQL databases and data center components
- Understanding of TCP/IP HTTP/HTTPS SSH and DNS
- Ability to write and execute scripts queries or commands and read Python code logs errors or traces
- Excellent verbal and written communication skills
- Advanced knowledge of operating systems including SSH terminal commands and Linux server versions
- Strong asset proficiency in Docker and deployment on Docker
Nice to have
- Customer-focused
- Analytical
- Collaborative
- Detail-oriented
- Fast-paced
Day to day
- Provide advanced technical support to customers across email phone chat and video calls.
- Troubleshoot complex issues involving configuration performance functionality compatibility and code errors.
- Use logs scripting code analysis and remote access to diagnose root causes and deliver effective workarounds or fixes.
- Collaborate closely with engineering sales product and infrastructure teams to resolve escalations and improve the platform.
- Create technical documentation and deliver training webinars and demos for internal and external audiences.