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Technical Support Engineer (.NET)

Skills
.NET FrameworkAPIC#JavaAnalytical SkillsDebuggingEngineering
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Working knowledge of C# and ability to read and debug real code
  • Understanding of API behavior and troubleshooting from error messages
  • Experience with Java or Python is a plus
  • Able to work independently and communicate clearly
  • Customer-focused mindset with strong problem-solving skills

Nice to have

  • Collaborative
  • Hungry learner
  • Curious thinker
  • Self-starter
  • Owner
  • Doer

Day to day

  • Provide expert technical support for three mature .NET products, resolving complex customer issues with accuracy and ownership
  • Write custom sample code and reproduce tricky edge cases to help customers implement OCR data extraction file conversion PDF editing and native integrations
  • Collaborate closely with engineering to produce actionable bug reports improve documentation and contribute to internal AI tooling