RRemoteville

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Technical Support Engineer Tier I

Skills
Customer ServiceHTMLLinuxNetwork SwitchesOperating SystemsPowershellSoftware Troubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Foundational understanding of Microsoft Windows operating systems
  • Interest in troubleshooting software and patching issues
  • Basic exposure to PowerShell or simple scripting
  • Familiarity with macOS and/or Linux environments
  • Understanding of software installation processes and configurations
  • Experience in customer service helpdesk or IT support
  • Strong communication and problem-solving skills
  • Motivation to learn and grow in technical support
  • Introductory knowledge of Active Directory or Group Policy

Nice to have

  • Detail-oriented
  • Customer-focused
  • Eager to learn
  • Collaborative
  • Analytical

Day to day

  • Provide timely technical support to customers through phone and other communication channels
  • Troubleshoot and resolve customer issues, reproducing problems and escalating confirmed defects to the right teams
  • Follow up after troubleshooting to verify product functionality and maintain strong customer satisfaction
  • Build and maintain an internal knowledge base and help improve support processes for greater efficiency
  • Participate in customer meetings when needed to resolve issues directly and collaboratively