Technical Support Engineer - Tier III
Skills
3Rd Party IntegrationsAttention To DetailCustomer DataCustomer ServiceFunctionalityRoot CauseSoftware Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in supporting SaaS solutions internationally.
- Knowledge of RestAPIs, JavaScript or scripting languages.
- Proven ability to resolve complex customer issues and provide high-level technical support.
- Excellent communication skills and a strong attention to detail.
Nice to have
- SaaS
- JavaScript
- RestAPIs
- Troubleshooting
Day to day
- Troubleshoot issues escalated from lower support levels, involving direct client contact for resolution.
- Provide detailed product feature information to customers verbally and in writing.
- Work closely with Product and Development teams to communicate customer perspectives for product improvements.
- Maintain targeted case statistics and achieve established goals.