RemotevilleRemote Technical Support Engineer - Tier III Job in United States Deputy
Technical Support Engineer - Tier III Deputy
$104000 - $126480
3Rd Party IntegrationsAttention To DetailCustomer DataCustomer ServiceFunctionalityRoot CauseSoftware SupportTechnical SupportTroubleshooting
Mid-level (3-4 years)
United States
On a mission to improve the world of work, one shift at a time.
465+ employees
SaaSWorkforce ManagementB2BProductivity
Open for applications
Role
Who you are
- Experience in supporting SaaS solutions internationally.
- Knowledge of RestAPIs, JavaScript or scripting languages.
- Proven ability to resolve complex customer issues and provide high-level technical support.
- Excellent communication skills and a strong attention to detail.
Desirables
- SaaS
- JavaScript
- RestAPIs
- Troubleshooting
What the job involves
- Troubleshoot issues escalated from lower support levels, involving direct client contact for resolution.
- Provide detailed product feature information to customers verbally and in writing.
- Work closely with Product and Development teams to communicate customer perspectives for product improvements.
- Maintain targeted case statistics and achieve established goals.
Company
Company mission
At Deputy, we’re on a mission to improve the world of work through our comprehensive workforce management solutions helping businesses streamline their operations and empower employees.Company benefits
- Employee Stock Ownership
- Competitive Compensation Packages
- 401k Company Match
- Comprehensive Health Benefits
- Commuter Reimbursement Program
- Flexible Work Schedule
Company values
- Diversity
- Innovation
- Empowerment
- Customer Focus
- Collaboration
- Excellence