Technical Support Manager
Skills
Customer SupportEmployee TrainingSoftware As A ServiceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Have 2+ years experience leading customer support teams in the tech or SaaS space
- Possess 5+ years of customer support leadership
- Demonstrate experience in hiring and training new employees
Day to day
- Lead a team of Technical Support Engineers to resolve customer issues
- Provide actionable feedback for career development
- Assist in navigating resolutions for challenging incidents and escalations