RemotevilleRemote Technical Support Manager Job in UK Loftware
Technical Support Manager Loftware
£ -
Customer SupportEmployee TrainingSoftware As A ServiceTechnical Support
Mid-level (3-4 years) - Senior (5-8 years)
UK
The largest software company in the world specializing in Enterprise Labeling and Artwork Management solutions.
520+ employees
EnterpriseManufacturingPharmaceuticalsRetail
Role
Who you are
- Have 2+ years experience leading customer support teams in the tech or SaaS space
- Possess 5+ years of customer support leadership
- Demonstrate experience in hiring and training new employees
What the job involves
- Lead a team of Technical Support Engineers to resolve customer issues
- Provide actionable feedback for career development
- Assist in navigating resolutions for challenging incidents and escalations
Company
Company mission
Loftware is dedicated to enabling supply chain agility, supporting evolving regulations, and optimizing business operations across various industries through its Enterprise Labeling and Artwork Management solutions.Company benefits
- Global leader in a business-critical industry
- Opportunity to evolve solutions for different cloud platforms
- Comprehensive training and emphasis on employee development
Company values
- Innovation
- Quality
- Efficiency
- Customer Satisfaction