RemotevilleRemote Technical Support Representative Job in United States Drata
Technical Support Representative Drata
$58253 - $89250
Contact CentersCustomer ServiceCustomer SupportHelp Desk SupportOralProduct KnowledgeSkilled Multi-TaskerTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
Drata is the smartest way to achieve continuous framework compliance for SOC 2, ISO 27001, HIPAA, GDPR, and many more.
655+ employees
SaaSCyber SecurityEnterpriseCompliance
Open for applications
Role
Who you are
- Service-oriented with a focus on exceptional customer support experience.
- Desire to acquire new technical skills and stay current with trends.
- Effective in multitasking and time management.
Desirables
- Technical support
- Troubleshooting
- Cloud knowledge
- Compliance knowledge
What the job involves
- Become an expert on our technical products and services.
- Help customers deploy Drata and troubleshoot a range of issues.
- Serve as the primary contact for customer correspondence across chat, email, and video.
Company
Company mission
Drata is dedicated to revolutionizing security and compliance automation, enabling organizations to earn and maintain the trust of their stakeholders. By streamlining compliance processes and utilizing advanced technology, we help thousands of businesses prepare for audits and manage compliance efficiently. With a global presence and strong backing from industry leaders, Drata is committed to transforming the way companies handle security and compliance management.Company benefits
- Healthcare premiums 90-100% paid
- HSA and FSA plans with employer contributions
- 16 weeks paid parental leave
- Flexible time off policy
- $1000 annual home office budget
- Professional and personal development funds
- 100% paid disability and life insurance benefits
Company values
- Trust
- Automation
- Efficiency
- Collaboration