RRemoteville

How Remoteville checks and expires listings

Drata logoDrata

Technical Support Representative

Skills
Contact CentersCustomer ServiceCustomer SupportHelp Desk SupportOralProduct KnowledgeSkilled Multi-Tasker
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Service-oriented with a focus on exceptional customer support experience.
  • Desire to acquire new technical skills and stay current with trends.
  • Effective in multitasking and time management.

Nice to have

  • Technical support
  • Troubleshooting
  • Cloud knowledge
  • Compliance knowledge

Day to day

  • Become an expert on our technical products and services.
  • Help customers deploy Drata and troubleshoot a range of issues.
  • Serve as the primary contact for customer correspondence across chat, email, and video.