Technical Support Representative
Skills
Analytical SkillsClient RelationsContact CentersCritical ThinkingCustomer SupportHelp Desk SupportOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years experience in a customer-facing support role ideally within B2B SaaS or hospitality industry
- Familiarity with Zendesk Jira Salesforce or similar support platforms
- Excellent written and oral communication skills
- Strong analytical and problem-solving abilities
- Technical aptitude in the hospitality software industry
Nice to have
- SaaS expertise
- Zendesk proficiency
- Salesforce skills
Day to day
- Resolve customer queries via email and phone promptly and efficiently.
- Provide prescriptive and thoughtful product strategies to ensure maximum return of investment for our clients.
- Maintain and enhance an in-depth knowledge of the SevenRooms platform to support and educate clients effectively.