RemotevilleRemote Technical Support Representative Job in Atlanta, GA SevenRooms
Technical Support Representative SevenRooms
$60000 - $65000
Analytical SkillsClient RelationsContact CentersCritical ThinkingCustomer SupportHelp Desk SupportOralTechnical Support
Junior (1-2 years) -
AtlantaGA
A Guest Experience and Retention platform for the hospitality industry.
340+ employees
Hospitality
Open for applications
Role
Who you are
- 1+ years experience in a customer-facing support role ideally within B2B SaaS or hospitality industry
- Familiarity with Zendesk Jira Salesforce or similar support platforms
- Excellent written and oral communication skills
- Strong analytical and problem-solving abilities
- Technical aptitude in the hospitality software industry
Desirables
- SaaS expertise
- Zendesk proficiency
- Salesforce skills
What the job involves
- Resolve customer queries via email and phone promptly and efficiently.
- Provide prescriptive and thoughtful product strategies to ensure maximum return of investment for our clients.
- Maintain and enhance an in-depth knowledge of the SevenRooms platform to support and educate clients effectively.
Company
Company mission
SevenRooms is dedicated to empowering operators in the hospitality industry by enabling them to build direct guest relationships, deliver exceptional experiences, and drive more visits and orders, more often.Company benefits
- Paid time off from the first two weeks
- Unlimited paid time off
- Paid parental leave
- Flexibility to work from anywhere anytime
- Competitive compensation packages
- Comprehensive medical dental and vision benefits
- 401K plan
- Gym reimbursement
Company values
- Innovation
- Customer-Centric
- Empowerment
- Data-Driven
Company HQ
New YorkFounders
Joel Montaniel (CEO)