Technical Support Representative
Skills
ChatCustomerCustomer ExperienceCustomer SatisfactionCustomer SupportDronesTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience with drones/UAV/UAS
- 2-5 years of Technical Support experience
- Motivated self-starter with strong communication and problem-solving skills
- Proficient in technical troubleshooting and familiar with CRM technology like Zendesk or Salesforce
Nice to have
- Flexible schedule
- CRM knowledge
- Drone experience
Day to day
- Deliver premier technical support to meet commercial customer needs
- Utilize B2B customer support skills to assist with product features and troubleshooting
- Proactively resolve issues and recommend best drone flying practices