RemotevilleRemote Technical Support Representative Job in San Mateo, CA Skydio
Technical Support Representative Skydio
$27 - $30
ChatCustomerCustomer ExperienceCustomer SatisfactionCustomer SupportDronesTroubleshootingWritten
Junior (1-2 years) - Mid-level (3-4 years)
San MateoCA
Skydio is the leading U.S. drone manufacturer and world leader in autonomous flight.
725+ employees
Artificial IntelligenceHardwareSecurityB2B
Open for applications
Role
Who you are
- Experience with drones/UAV/UAS
- 2-5 years of Technical Support experience
- Motivated self-starter with strong communication and problem-solving skills
- Proficient in technical troubleshooting and familiar with CRM technology like Zendesk or Salesforce
Desirables
- Flexible schedule
- CRM knowledge
- Drone experience
What the job involves
- Deliver premier technical support to meet commercial customer needs
- Utilize B2B customer support skills to assist with product features and troubleshooting
- Proactively resolve issues and recommend best drone flying practices
Company
Company mission
Skydio’s mission is to enhance productivity, creativity, and safety through autonomous flight, utilizing AI and computer vision to empower drones for reliable data capture and real-time information access for public safety agencies, government, and private sectors.Company benefits
- High impact role
- Skill development opportunities
- Diverse work environment
Company values
- Innovation
- Customer Focus
- Diversity
- Safety
- Excellence
- Transparency