Remoteville

Remote Technical Support Representative Job in San Mateo, CA Skydio

Technical Support Representative Skydio
$27 - $30
ChatCustomerCustomer ExperienceCustomer SatisfactionCustomer SupportDronesTroubleshootingWritten
Junior (1-2 years) - Mid-level (3-4 years)
San MateoCA


Skydio is the leading U.S. drone manufacturer and world leader in autonomous flight.
725+ employees
Artificial IntelligenceHardwareSecurityB2B

Open for applications

Role


Who you are

  • Experience with drones/UAV/UAS
  • 2-5 years of Technical Support experience
  • Motivated self-starter with strong communication and problem-solving skills
  • Proficient in technical troubleshooting and familiar with CRM technology like Zendesk or Salesforce

Desirables

  • Flexible schedule
  • CRM knowledge
  • Drone experience



What the job involves

  • Deliver premier technical support to meet commercial customer needs
  • Utilize B2B customer support skills to assist with product features and troubleshooting
  • Proactively resolve issues and recommend best drone flying practices

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Company


Company mission

Skydio’s mission is to enhance productivity, creativity, and safety through autonomous flight, utilizing AI and computer vision to empower drones for reliable data capture and real-time information access for public safety agencies, government, and private sectors.




Company benefits

  • High impact role
  • Skill development opportunities
  • Diverse work environment



Company values

  • Innovation
  • Customer Focus
  • Diversity
  • Safety
  • Excellence
  • Transparency



Company HQ

San Mateo
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