Technical Support Specialist I
Skills
Apache SparkContact CentersCustomer InteractionEnglishGermanKnowledge ManagementLanguage Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ year of customer service or call center experience ideally in a fast-paced environment
- Fluent in German and English
- Strong communication skills across phone and email
- Curious solution-focused mindset with active listening skills
- Comfortable using internet browsers email platforms and multitasking across systems
- Quick learner with interest in software and technical support
- Calm under pressure and able to create positive outcomes
- Eligible to work in the country of employment
Nice to have
- Spanish or Italian skills
- High-energy mindset
- Empathetic approach
- Detail oriented
- Team oriented
Day to day
- Provide friendly technical support to English and German-speaking customers over phone email chat and web forums
- Troubleshoot and resolve basic product issues with clear communication and a customer-focused approach
- Document interactions accurately follow knowledge management processes and escalate complex issues appropriately
- Educate customers on product features and services while building confidence and positive experiences
Hiring process
- Submit application
- Interview process
- Assessment or screening
- Final decision