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Technical Support Specialist II
Skills
Software As A ServiceCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceDental TechnologyOperating SystemsRatings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of technical support experience in a customer-facing environment
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows operating systems networking and remote desktop tools
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM and ticketing systems
- Experience working in the dental industry
- Experience supporting dental imaging software and hardware
- Knowledge of digital sensors panoramic imaging systems CBCT TWAIN devices and DICOM standards
- Experience supporting dental practice management systems such as Dentrix Eaglesoft Open Dental Curve or CareStack
- Familiarity with cloud-based SaaS applications and integrations
Nice to have
- Detail-oriented
- Customer-focused
- Collaborative
- Proactive
- Analytical
Day to day
- Provide advanced technical support to customers through phone email chat and remote sessions
- Troubleshoot complex software hardware networking and imaging issues with careful investigation
- Collaborate with cross functional teams to resolve escalated cases improve documentation and strengthen support processes