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365 Retail Markets logo365 Retail Markets

Technical Support Specialist

Skills
Customer SupportElectronic SEmail ClientsFTPGrammarPresentationsRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-2 years experience handling high-end clients or equivalent education and certifications
  • Proficient with Ubuntu or other Linux distributions
  • Solid understanding of mobile environments (Android, iOS)
  • Solid understanding of Windows 10 environment (device drivers, event viewer, error reporting)
  • Experience with advanced software issues requiring root cause analysis
  • Experience maintaining small networks
  • Exposure to SQL commands
  • Ability to work independently and efficiently
  • Proficient in Internet-related applications (email clients, FTP clients, web browsers)
  • Proficient in Microsoft Office suite
  • Excellent communication and organizational skills
  • Availability to work a shift of 7 AM - 4 PM or 8 AM - 5 PM EST

Nice to have

  • Self-motivated
  • Detail-oriented
  • Organized

Day to day

  • This position is part of the Support Department at 365 Retail Markets and reports to the Support Supervisor
  • The role involves maintaining uninterrupted performance of the 365 product suite
  • You will tackle problems, work with time-sensitive clients, and implement systemic solutions to prevent recurring issues