RRemoteville
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Technical Support Specialist

Skills
Software As A ServiceAgility TrainingArrangingEnhanced Data Rates For GSM EvolutionHealth & WellnessHuman PotentialRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ years' experience in technical support or client-facing roles
  • Basic understanding of core web components
  • Exceptional attention to detail
  • Strong time-management skills
  • Excellent written and verbal communication skills
  • Active listening skills
  • Ability to explain technical concepts in simple terms

Nice to have

  • Detail-oriented
  • Client-focused
  • Analytical
  • Collaborative
  • Remote-ready
  • Technically curious

Day to day

  • Provide high-quality technical support to global clients using phone chat email and desktop sharing
  • Investigate troubleshoot and research client and feature issues to identify root causes and deliver clear solutions
  • Act as the client advocate while communicating professionally and managing expectations in a fast paced remote environment