Technical Support Specialist
Skills
APISoftware As A ServiceTrainingEmerging TechnologiesLeadershipNotion Productivity SoftwareRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in customer support or technical support for a SaaS product
- Confident troubleshooting APIs AI CRMs and workflow tools
- Exceptional written and verbal communication skills
- Strong customer empathy and solution oriented mindset
- Proactive learner with technical curiosity and initiative
- Highly organized detail oriented and dependable
- Strong collaborative mindset and cross functional teamwork
Nice to have
- Start-up experience
- Live phone support
- Customer workshops
Day to day
- Provide fast friendly and technically sound support across email chat and video calls while meeting SLAs and maintaining high customer satisfaction
- Troubleshoot reproduce and resolve product issues document bugs and partner closely with Engineering to drive timely fixes
- Advocate for customers by capturing feedback identifying recurring pain points and helping improve processes knowledge resources and cross functional alignment
- Build deep product expertise across Attio APIs and integrations and guide customers toward scalable solutions that improve workflows and automate intelligently
Hiring process
- Initial introductory chat with Talent team
- Track record interview with Technical Support Manager
- Take-home technical exercise
- Team panel interview on skills and collaboration
- Executive interview on impact and alignment
- Closing conversation with leadership team
- Offer call if mutual fit