RRemoteville

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Canvas Medical logoCanvas Medical

Technical Support Specialist

Skills
DatabasesHealthcareHypertext Transfer ProtocolMedical TechnologyMulti-Site OperationsPatient PortalRCM
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years in technical support or solutions builder role
  • Experience managing multiple concurrent customer issues
  • Strong project management instincts with 10-20 open issues
  • Working knowledge of SQL and REST APIs
  • Familiarity with log analysis tools such as Elastic
  • Familiarity with error tracking tools such as Sentry
  • Healthcare technology experience with clinical workflows and EMR systems
  • Familiarity with FHIR or interoperability standards such as HL7 and CCDA
  • Familiarity with healthcare billing including RCM and claims submission
  • Exceptional written communication skills
  • Comfort with ambiguity and systematic investigation
  • Strong analytical and problem-solving abilities
  • Experience with plugin or extension architectures or SDKs a plus

Nice to have

  • Empathetic
  • Detail-oriented
  • Analytical
  • Systematic
  • Customer-focused
  • Collaborative

Day to day

  • Serve as the front line between customers and the Canvas platform, investigating technical issues and guiding users through complex workflows.
  • Troubleshoot integrations and clinical operations using SQL, logs, Sentry, Elastic, and code review to identify root causes and document evidence-backed findings.
  • Support developers and clinicians with FHIR API and SDK guidance, account operations, onboarding configurations, and process improvements that reduce repeat issues.