RemotevilleRemote Technical Support Specialist Job in Raleigh, NC FairPoint Communications
Technical Support Specialist FairPoint Communications
$30 - $30
Information TechnologyCustomer ServiceCustomer SupportIT Service ManagementITILManagement SoftwareTroubleshootingWritten
Junior (1-2 years) - Mid-level (3-4 years)
RaleighNC
1105+ employees
TelecommunicationsCloud ComputingDataManaged Services
Open for applications
Role
Who you are
- Strong customer service skills and technical knowledge
- Proficiency in using ITIL methodology and IT Service Management applications
- Computer literacy and understanding of contact center environments
- Preferably experienced with ServiceNow
- Effective verbal and written communication skills
- Advanced troubleshooting skills in various IT systems and applications
- Ability to follow technical procedures and resolve routine problems
- Understanding of technology principles and terminology
- Proactive and able to build customer relationships
- Translate technical issues into layman's terms
Desirables
- HDI Support Center Analyst
- ITILv3 Foundation
- A+ certifications
What the job involves
- Provide consultation elevated support and advanced instruction to users
- Research analyze and troubleshoot issues
- Document problems and resolutions in IT Service Management application
- Maintain a high level of customer service and interpersonal skills
- Work collaboratively with a diverse user population
- Ability to work weekends and holidays as needed
Company
Company mission
FairPoint Communications, now a part of Consolidated Communications, is a prominent broadband and business communication provider. With a robust fiber optic network covering over 36,000 fiber route miles, the company delivers an extensive range of communication services including data, voice, video, managed services, cloud computing, and wireless backhaul solutions. Consolidated Communications has a rich history of over a century in offering reliable services across a 24-state service area, catering to consumers, businesses, and wireless carriers.Company benefits
- Work remotely
- Dynamic team
- Innovative IT environment
Company values
- Innovation
- Reliability
- Customer Focus
- Quality Service
- Continuous Improvement