RRemoteville

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Technical Support Specialist

Skills
Software As A ServiceContinuous ImprovementCustomer SuccessHealthcareMedication AdministrationMinutesSAP FI
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Exceptional communication and adaptive language skills
  • High emotional intelligence and troubleshooting patience
  • Strong workflow logic
  • Must be located in and authorized to work in the United States
  • 1 to 3 years of experience in customer support application help desk or client-facing service role
  • Familiarity with ticketing systems knowledge base platforms or similar client-facing tracking tools
  • Basic technical aptitude and willingness to learn software workflows and hardware troubleshooting
  • Bonus experience in healthcare long-term care IDD behavioral health or residential care environments

Nice to have

  • empathetic
  • patient
  • detail-oriented
  • collaborative
  • mission-driven

Day to day

  • Serve as the first point of contact for customer questions and issues across the platform and hardware products.
  • Troubleshoot medication administration, eMAR, pharmacy order, access, and device problems with empathy and accuracy.
  • Document solutions, share recurring patterns, and collaborate with product and customer teams to improve the support experience.