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Technical Support Specialist
Skills
Software As A ServiceCSSCustomer SuccessDomain Name SystemGrafanaHTMLOnline Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrated ability to solve highly technical problems
- Desire to teach new customers about the platform
- Ability to answer product and technical questions
- Passion for startups software and SaaS products
Nice to have
- Problem solver
- Customer-focused
- Tech curious
- Growth mindset
- Collaborative
Day to day
- Become an Iterable product expert and help customers resolve technical issues across email live chat Zendesk and phone.
- Categorize incoming inquiries write and update support articles and escalate complex issues to Customer Success Managers and Engineering.
- Work cross-functionally to strengthen technical and digital marketing knowledge while delivering exceptional customer service and support.