RRemoteville

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Technical Support Specialist

Skills
API TestingCustomer SatisfactionCustomer SuccessDriving ResultsInstructional ManualsInstructional VideosPresentations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s Degree or equivalent preferred
  • Over 3 years customer success experience in a SaaS environment
  • Ability to work on PST and travel if needed
  • Proven record of driving results in high-growth companies
  • Strong customer relationship and interpersonal skills
  • Capable of explaining technical concepts to a diverse audience
  • Highly proactive and comfortable with ambiguity
  • Strong attention to detail and results-oriented

Nice to have

  • SaaS Experience
  • Strong Communication Skills
  • Technical Aptitude

Day to day

  • Provides continued service for customer's post-sales needs
  • Diagnoses and troubleshoots software support issues
  • Conducts virtual training sessions and workshops for client product education
  • Develops support resources like FAQs and instructional videos
  • Utilizes tools like Postman and SoapUI for API testing and management
  • Manages environments in Postman for accurate API testing
  • Collaborates with product teams to improve software based on customer feedback
  • Monitors customer satisfaction and drives new business growth
  • Delivers regular account reviews and strategic advice