Remote Technical Support Specialist Job in Queens, NY Kinetik

Who you are

• Bachelor’s Degree or equivalent preferred
• Over 3 years customer success experience in a SaaS environment
• Ability to work on PST and travel if needed
• Proven record of driving results in high-growth companies
• Strong customer relationship and interpersonal skills
• Capable of explaining technical concepts to a diverse audience
• Highly proactive and comfortable with ambiguity
• Strong attention to detail and results-oriented

Desirables

• SaaS Experience
• Strong Communication Skills
• Technical Aptitude

What the job involves

• Provides continued service for customer's post-sales needs
• Diagnoses and troubleshoots software support issues
• Conducts virtual training sessions and workshops for client product education
• Develops support resources like FAQs and instructional videos
• Utilizes tools like Postman and SoapUI for API testing and management
• Manages environments in Postman for accurate API testing
• Collaborates with product teams to improve software based on customer feedback
• Monitors customer satisfaction and drives new business growth
• Delivers regular account reviews and strategic advice