RRemoteville
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Technical Support Specialist

Skills
Software As A ServiceCustomer ExperienceCustomer SupportSoftware SupportSolid Professional StandardsTechnical SupportTraining
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Discretion and independent judgement skills required
  • Excellent verbal and written communication skills
  • Excellent organizational skills and high attention to detail
  • Solid background working with computers and Microsoft Product Suites
  • Software support or technical support experience in a SaaS environment
  • Friendly and professional demeanor with team experience
  • Passion for effective problem-solving or experience in a customer support or service role
  • Patience and emotional intelligence in high stress environments
  • Commitment to adhere to schedules and deadlines
  • Bachelor's degree or equivalent experience in a related field

Nice to have

  • K-12 background
  • Accounting knowledge
  • Customer focused
  • Team oriented
  • Detail oriented

Day to day

  • Provide technical support across the full Alio/LINQ ERP product suite for K-12 customers.
  • Troubleshoot customer issues through phone email and chat while delivering professional patient service.
  • Document cases enhancement requests and defects in Salesforce and contribute training materials for customers and internal teams.