Technical Support Specialist
Skills
DevopsSoftware As A ServiceBehavioral SciencesDatabasesEasily AdaptableHTMLJira Service Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-5 years supporting a SaaS product
- 2-5 years in an agile DevOps environment preferred
- Intermediate Python HTML and CSS
- Hands-on experience with PostgreSQL or Snowflake and SQL skills
- Hands-on troubleshooting with Datadog or similar monitoring tools
- Understanding of AWS Azure and cloud services
- Familiarity with Jira Service Desk or incident management systems
Nice to have
- Adaptable
- Collaborative
- Self-directed
- Attentive
- High work ethic
Day to day
- Support and troubleshoot client environments and services using REST tools and communication platforms
- Monitor production applications and message distributions and investigate issues with logging and observability tools
- Collaborate across teams to manage change requests improve processes and maintain clear technical documentation