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Technical Support Specialist
Skills
SQLCustomer ServiceField SupportHelp Desk SupportITILNetwork Management SystemsQuality Assurance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven technical background with a degree in CS/IT/Engineering or related field
- 2-3 years experience in technical support or product specialist role
- Ability to handle multiple tasks and priorities with high attention to detail
- Strong experience with help desk ticketing systems like Salesforce or JIRA
- Excellent communication skills and customer-oriented approach
- Understanding of LAN/WAN configurations and troubleshooting
- Knowledge of regulations (IEC 62304 82304) and ITIL methodology a plus
Nice to have
- Network Management skills
- System Security knowledge
- Agile methods experience
Day to day
- Serve as a crucial link between customers and the R&D team by ensuring total customer satisfaction.
- Train and support customers worldwide in using medical imaging software effectively.
- Provide technical troubleshooting remotely and on-site as needed.
- Utilize and manage the Help Desk Ticketing System to handle and resolve customer issues.
- Support the sales team by demonstrating products to potential clients.
Hiring process
- Timeline for hiring may take a few weeks
- Expect a detailed follow up